FAQs

1. What happens if a client refuses treatment, and how should the family react?
   Successful rehabilitation hinges on perseverance and successful completion. If a client does not want to complete the program, the Multi-Disciplinary Team (MDT) will have several talks with them to explain what might happen if they stop, and the risks involved. We will also get in touch with their family/sponsor, and if needed, involuntary admission can be considered.
2. Is HAWC a free or government-associated rehab? What about subsidies?
   HAWC is not a free rehabilitation centre and operates independently of government funding. HAWC is a private institution, and the program incurs monthly costs.
3. Does HAWC facilitate psychiatric evaluations?
   Upon admission, each client undergoes an evaluation by a professional nurse and a social worker. If necessary,  referrals for psychiatric evaluation are facilitated.
4. What medical treatments are excluded?
   Our program excludes additional medical assistance for injuries, illnesses, hospital admissions, dental emergencies, and psychological or psychiatric evaluations, which are the financial responsibility of the sponsor and subject to pre-approval.
5. What contact with family is allowed during treatment?
   The extent of family contact varies with the treatment duration. Initially, clients and sponsors may exchange one email per week. Phone calls may be permitted after six weeks, contingent on the client’s progress. Visits are merit-based and include day visits, weekend visits, and a 10-day extended visit, structured to foster family connection and integration into the rehabilitation process.
6. Does a client have access to technology?
   Clients are not permitted personal technology during their stay, except under supervised circumstances, such as making EFT payments.
7. Can a client continue working or studying while in the program?
   The primary focus at HAWC is rehabilitation. External activities that may hinder this process are discouraged, but individual circumstances are considered.
   Our Rehab Centre in Bloemfontein features a new training centre that enables clients to advance their education through our online schooling program.
8. What if I cannot commit to a long-term program?
   HAWC Bloemfontein offers various program lengths, and offer options for 6 weeks, 3 months, 6 months, and 9 month programmes.
9. What is included in the cost? What additional costs can be expected?
   The program cost covers accommodation, all meals, and therapy. Additional costs include tuck shop, personal items, transport, and medication or excluded medical treatments.
10. Can HAWC convince a loved one to enter the program involuntarily? What about intervention?
    The HAWC team can assist in speaking to your loved-one and explain the need for rehabilitation. In a case where the client is not willing to receive voluntary treatment HAWC will advise the family to approach a social worker in private practice and consider an involuntary admission. 
11. What should I do if I suspect a loved one is using substances or displaying destructive behaviour?
    Approach them to discuss your concerns and attempt testing if possible. In cases of noncompliance or aggressive behaviour, contact the HAWC team for advice and assistance.

At Hope Again, we are dedicated to providing an environment that support and nurtures long-term well-being.